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Our service for your satisfaction

We provide reliable, on-time service and support wherever and whenever you need it. Our specially trained technical team is ready to respond to your enquiries and can react quickly thanks to our telephone support. From online diagnostics to on-site assistance and preventive maintenance, we offer you comprehensive support for smooth operation.

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Phone: +1 708 607 3250
Monday to Friday: 8:00 a.m.–5:00 p.m.

inomed Inc.
1 Westbrook Corporate Center
Suite 830
Westchester, IL 60154
USA

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We look forward to receiving your enquiry via our contact form or by email at info.us@inomed.com.

Our service

Service and maintenance contracts

Safety inspections

Hardware and software maintenance

Repairs

Functional checks

Metrological inspections

Seamless use of inomed products

Complaints

SERVICE

Complaints

We are happy to be your first point of contact in the event of complaints. Please complete our complaint questionnaire in advance and send it to us by email at service@inomed.com.

Replacement devices

SERVICE

Replacement devices

Our loan system ensures continuous supply in the medical field by quickly providing replacement equipment. As soon as your inomed devices are not ready for use during maintenance or repairs, we will provide you with replacement devices. This minimizes downtime and ensures a reliable supply for patients. Send an enquiry using our contact form.

Sending in your devices

SERVICE

Sending in your devices

We offer a service for testing or repairing your inomed devices. Our experienced team ensures reliable processing to minimise downtime. You can send in your devices or bring them to us in person. Pack the devices only in the original packaging and ensure that you have adequate transport insurance. If required, you can order a shipping set using our contact form.

Digital connectivity

Remote support

Digitally connected

Remote support

inomed’s remote support makes it possible to diagnose and fix technical problems quickly and efficiently without the need for technicians to be on site. This reduces downtime and ensures that your inomed products and systems remain optimally operational.

Our remote support works simply via TeamViewer, which is already installed on your system. After making an appointment, we will send you the access data.

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Flexible support from inomed

Maximum interconnection and facilitated data transport

Digitally connected

Maximum interconnection and facilitated data transport

Network integration

With comprehensive HL7 support, we enable efficient communication and data exchange between different hospital information systems, medical devices and medical staff. Further integration possibilities, such as tablet use, printer connection or facilitated network integration, communicate wirelessly with each other. This leads to seamless and improved patient care, as the relevant data is made available in real time.

Possibility of full HL7 integration into the hospital network. Establishes the interface between the HIS and the IONM device.

Technical inspections, repairs and maintenance

Safety inspections, metrological inspections and repairs

SERVICE

Safety inspections, metrological inspections and repairs

Safety inspections and metrological inspections are legally required for all operators of medical devices listed in Annex 1 of the Medical Devices Operator Ordinance. They are crucial to ensure the operational safety of your inomed devices and systems. Our technicians regularly check all safety-related components and, if necessary, carry out any adjustments and repairs to meet legal requirements and safety standards. Book your appointment online using the contact form.

Preventive maintenance

SERVICE

Preventive maintenance

With our preventive maintenance, we offer you financial planning security, complete performance in the event of a malfunction and reliable and competent support. This helps to avoid longer downtimes and extensive repair costs, and ensures that your inomed systems continue to function smoothly.

Maintenance contracts

SERVICE

Maintenance contracts

Benefit from our maintenance contracts with customised service packages for the continuous servicing of your inomed medical devices and systems. Our maintenance service includes a wide range of services that you can combine as you wish. Based on your desired scope of services, we will prepare an offer tailored to your needs. Send an enquiry using our contact form.