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inomed Medizintechnik GmbH

Our service for your satisfaction


We provide reliable, on-time service and support wherever and whenever you need it. Our specially trained technical team is ready to respond to your enquiries and can react quickly thanks to our telephone support. From online diagnostics to on-site assistance and preventive maintenance, we offer you comprehensive support for smooth operation.



Our availability (CET)
Tel.: +49 7641 94 14 333
Monday to Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 4:00 p.m.
 
inomed Medizintechnik GmbH
Service department
Im Hausgrün 29
79312 Emmendingen (Germany)
 
Contact
We look forward to receiving your enquiry via our contact form or by e-mail to service@inomed.com.
Photo: inomed service workshop

Telephone availability of our subsidiaries (at the respective local time)

Our service

Service and maintenance contracts
Safety inspections (STK)
Hardware and software maintenance
Repairs
Functional checks
Metrological inspections (MTK)

Seamless use of inomed products

Photo: inomed service workshop
Complaints
SERVICE
Complaints
We are happy to be your first point of contact in the event of complaints. Please complete our complaint questionnaire in advance and send it by e-mail to service@inomed.com.

Download questionnaire
German or English
Photo: inomed products
Replacement devices
SERVICE
Replacement devices
Our loan system ensures continuous supply in the medical field by quickly providing replacement equipment. As soon as your inomed devices are not ready for use during maintenance or repairs, we will provide you with replacement devices. This minimises downtime and ensures a reliable supply for patients. Send an enquiry using our contact form.
Sending in your devices
SERVICE
Sending in your devices
We offer a service for testing or repairing your inomed devices. Our experienced team ensures reliable processing to minimise downtime. You can send in your devices or bring them to us in person. Pack the devices only in the original packaging and ensure that you have adequate transport insurance. If required, you can order a shipping set using our contact form.

Digital connectivity

Photo: inomed service workshop
Remote support
Digitally connected
Remote support
Remote support
inomed’s remote support makes it possible to diagnose and fix technical problems quickly and efficiently without the need for technicians to be on site. This reduces downtime and ensures that your inomed products and systems remain optimally operational. 

Our remote support works simply via TeamViewer, which is already installed on your system. After making an appointment, we will send you the access data. 

Download TeamViewer
Flexible support from inomed
Photo: inomed service workshop
Maximum interconnection and facilitated data transport
Digitally connected
Maximum interconnection and facilitated data transport
Network integration
With comprehensive HL7 support, we enable efficient communication and data exchange between different hospital information systems, medical devices and medical staff. Further integration possibilities, such as tablet use, printer connection or facilitated network integration, communicate wirelessly with each other. This leads to seamless and improved patient care, as the relevant data is made available in real time.
Possibility of full HL7 integration into the hospital network. Establishes the interface between the HIS and the IONM device.

Technical inspections, repairs and maintenance

Photo: inomed service workshop
STK, MTK and repairs
SERVICE
STK, MTK and repairs
Safety and metrological inspections (STK, MTK) are legally required for all operators of medical devices listed in Annex 1 of the Medical Devices Operator Ordinance. They are crucial to ensure the operational safety of your inomed devices and systems. Our technicians regularly check all safety-related components and, if necessary, carry out any adjustments and repairs to meet legal requirements and safety standards.
Book your appointment online using the contact form.
Photo: inomed service workshop
Preventive maintenance
SERVICE
Preventive maintenance
With our preventive maintenance, we offer you financial planning security, complete performance in the event of a malfunction and reliable and competent support. This helps to avoid longer downtimes and extensive repair costs, and ensures that your inomed systems continue to function smoothly.
Photo: inomed maintenance contracts basic, comfort and premium
Maintenance contracts
SERVICE
Maintenance contracts
Benefit from our maintenance contracts with customised service packages for the continuous servicing of your inomed medical devices and systems. Our maintenance service includes a wide range of services that you can combine as you wish. Based on your desired scope of services, we will prepare an offer tailored to your needs. Send an enquiry using our contact form.

Our service promise – your benefits

Flexible contact options
Comprehensive support
Reliable availability
Security of supply
Expertise & know-how
Personalised support

Contact our service now

We look forward to receiving your enquiry via our contact form, by e-mail to service@inomed.com or by telephone on +49 7641 94 14 333.
Foto: inomed Produkt

Enjoy a wide range of benefits

Register now!

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